Risk Management
Clinical Risk Assessment for Healthcare Organisations
The CRA is a proven method of identifying and managing risks in patient safety and covers both operational and organisational aspects of the healthcare organisation and includes recommendations regarding areas which fall short of current best practice or where there is non-compliance with national standards.
CRA for healthcare organisations
Clinical Risk Assessment for Out of Hours and Unscheduled Care Providers
The CRA has also been adapted for Out of Hours and Unscheduled Care Providers and is centred around a two day assessment that is tailored to the needs of the service provider.
CRA for out of hours and unscheduled primary care providers
Clinical Governance Review
The CGR provides healthcare organisations with a review of systems and processes in relation to key areas such as Communications, Complaints Handling, Incident Reporting and Records Management, and will assist in identifying potential pitfalls and develop strategies to prevent them.
Nurse-led Telephone Triage
There are more and more complaints and incidents as a result of poor telephone triage because there is little mandatory training or quality assurance on this type of work.
One of our partners, TCS Ltd, is able to offer training and consultancy services specialising in the skills required for telephone work for both clinical and non clinical staff.
Medical records and documents
MPS Educational Services carry out clinical risk assessments of out-of-hours providers and this is an example of a typical scenario involving the safe management of medical records and documents. Some of the facts have been changed to ensure confidentiality.